Return Policy

Returns and refunds. Last updated: October 7, 2026.

We want you to be happy with your order. If something isn't right, please email us at familyglow100@gmail.com before sending anything back.

Return window: You may request a return within 14 days of delivery. Please contact us first with your order number and a short description (photos help for damaged or defective items). Do not ship anything back until we reply with return instructions.

Return shipping: For change-of-mind returns, the customer pays return shipping. If your item arrives damaged, defective or not as ordered, tell us within 14 days of delivery and we will arrange a replacement or refund, including return shipping costs where a return is needed.

Condition: Change-of-mind returns should be unused and in original packaging.

Refunds: Once we approve a return, or a refund for an item that did not arrive, we refund the original payment method. Banks may take additional days to post the refund.

Delayed orders: If your order is delayed beyond our estimate, we will let you know and you may keep waiting or cancel for a full refund.

Questions: familyglow100@gmail.com